Privacy Policy
KERALA DIECAST GARAGE Legal
Privacy Policy
At Kerala Diecast Garage, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order with us.
Kerala Diecast Garage is a diecast collectibles store for collectors and enthusiasts. Our products are intended for individuals aged 14 years and above and are not marketed or sold as children’s toys.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
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1. Information We Collect
When you place an order, create an account, contact us, or otherwise use our website, we may collect information such as:
* Name
* Mobile number
* Email address
* Billing and shipping address
* PIN code
* Order details and purchase history
* Payment-related information required to process your order
* Shipping and tracking information
* Information you provide when contacting us through WhatsApp, email, or other communication channels
We only collect information that is reasonably necessary to operate our website and provide our services.
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2. How We Use Your Information
We may use your information to:
* Process and fulfill your orders
* Confirm bookings and preorders
* Arrange shipping and delivery
* Provide order and tracking updates
* Process payments and refunds where applicable
* Respond to customer queries and support requests
* Contact you regarding your order
* Prevent fraudulent or unauthorized transactions
* Improve our products, services, and website
* Comply with applicable legal and regulatory requirements
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3. Payment Information
Payments may be processed through third-party payment gateways or service providers.
Kerala Diecast Garage does not intentionally store your complete debit card, credit card, UPI, or other sensitive payment credentials on our own systems.
Payment information may be handled directly by the respective payment service provider according to its own privacy and security policies.
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4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted third parties when required to provide our services, including:
* Shipping and logistics companies such as DTDC, India Post, or other delivery partners
* Payment gateways and payment service providers
* Website, hosting, and technical service providers
* Service providers assisting us with customer support or website operations
* Government authorities or legal bodies where required by applicable law
Only information reasonably necessary for the relevant purpose will be shared.
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5. Cookies & Website Technologies
Our website may use cookies and similar technologies to:
* Keep the website functioning properly
* Remember certain preferences
* Improve website performance
* Understand how visitors use our website
* Improve the shopping experience
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
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6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.
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7. Third-Party Services & Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Kerala Diecast Garage is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.
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8. Data Retention
We may retain your personal information for as long as reasonably necessary to:
* Complete and maintain records of your orders
* Provide customer support
* Handle refunds, disputes, or claims
* Maintain business and accounting records
* Comply with applicable legal and regulatory requirements
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
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9. Age Restriction
Our products are collectibles intended for individuals aged 14 years and above.
Kerala Diecast Garage does not intentionally market its products as children’s toys or knowingly collect personal information from children for marketing purposes.
If you are under the applicable age required to place an order, please do not submit personal information or place an order through our website without appropriate involvement and authorization from a parent or legal guardian.
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10. Your Information & Contact
If you have questions about your personal information, privacy, or this Privacy Policy, you can contact us at:
📧 Email: keraladiecastgarage@gmail.com
📱 WhatsApp: +91 88488 21219
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11. Changes to This Privacy Policy
Kerala Diecast Garage may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable requirements.
Any updated version will be published on this page.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.